Our Client Intake Process

Step 1) Submit a contact form with your preferred email and the services you seek. Please include what animal type(s) and how many of each animal need care to ensure a smooth onboarding process.

Step 2) Schedule initial contact call. This is meant to go over all care details for each pet you intend to book care for, and discuss your needs for services. I will pre-fill most your Time To Pet profile with these questions, in order to expedite your ability to request services.

Step 3) You will receive an email from Time To Pet inviting you to create your profile and verify the answers input by me from our initial call, and sign off on the required release forms for service. Next, you'll be prompted to enter a payment method to be verified. Within 48 hours, you will see a transaction of $0.00 from Time To Pet on your account, verifying your payment method. A verified, current payment method must be on file before any bookings can be made or accepted including the in-person meet & greet.

Step 4) Remit your $25 onboarding/consultation fee (non-refundable). This will be credited to your first booking if the booking is scheduled to occur within 45 days of the In-Person Meet & Greet.

Step 5) Schedule our in-person meet & greet so that I can be introduced to your pets and be shown around the home/care location, to familiarize locations of necessary care items, etc.

Meet and greets are required for ALL potential clients to ensure safety and ensure it's a good match. Some pets are tough customers and we firmly believe not only are we seeking the pet parents' approval, but your pets too! No bookings will be accepted without the completion of the above process.

NOTE: After our Meet & Greet, both parties will mutually decide whether you will be retained as a client to ensure we both feel comfortable working together and that it is a good fit.

We are willing to make up to 2 extra advance visits at no extra charge before a new client booking to make sure more reluctant pets are comfortable with our presence and us providing them with care - just ask. However, if we feel things are not progressing favorably, we reserve the right to cancel any requested bookings and recommend you seek an alternate sitter for your pets. We care about your pets being happy and comfortable and want the best for them, so if they decide it won't be from Wag N' Whiskers Pet Care, then they have the final word.

Contact Us

For all your pet care needs in Marysville, CA, and the surrounding counties, Wag N' Whiskers Pet Care is here to provide top-notch services. Our expertise extends to dogs, cats, birds, and horses, as well as other common livestock, including specialized attention for more challenging animals. Contact us today for a consultation and let us cater to your furry, feathered, or hooved friends with the care and patience they deserve.

Please include in your contact form, the services you are interested in to facilitate a smooth onboarding experience. Please also be sure to have reviewed our Intake Process above, thoroughly and let us know if you have any questions in your message to us, below!

Important Policies and FAQs

Our Committment to You & Your Pets

Wag N’ Whiskers Pet Care agrees to provide the services stated in this agreement in a reliable, kind, and trustworthy manner. The client waives any claims made against Wag N’ Whiskers Pet Care, and its employees during the pet-sitting assignment except for incidences resulting from the negligence of the Petsitter. In this instance, Wag N’ Whiskers Pet Care must be notified straight away.

Wag N’ Whiskers Pet Care will abide by the Pet Industry standards and regulations at all times to ensure your pet is looked after to the highest possible standards.

Wag N’ Whiskers Pet Care accepts no responsibility for the security of the premises or loss of personal property if other individuals have access to the home during the term of this agreement. Please inform the pet sitter of any other person with access to your home. During all assignments, Pet sitting will only be carried out by Wag N’ Whiskers Pet Care owner or employees unless previously arranged with the client. Wag N’ Whiskers Pet Care will not be held liable for any theft or damage to the client's property or any injury to your pets if anyone else has access to the property unless negligence by the pet sitter can be proven.

Wag N’ Whiskers Pet Care will not let any dog off his/her lead unless the owner has given written consent in the introduction forms.

If unforeseen circumstances occur when Wag N’ Whiskers Pet Care cannot attend to your pet's needs due to illness etc, you will be notified straight away and a refund for the missed service will be issued to the original payment method within 7 business days, with receipt of these funds then depending on your financial institution’s policies.

Wag N’ Whiskers Pet Care will not be held responsible for any damage sustained by a pet becoming loose and escaping due to a faulty lead/collar or a collar that is not suitably fitted.

Two weeks' notice must be given for any pet-sitting assignment to be canceled, so the slot can be filled. Anything less will require full payment to Wag N’ Whiskers Pet Care for that booking, as the booking slot may not be filled, accounting for loss of vital income. All cancellations are subject to a 50% booking total fee unless a cancellation request is made within 24 hours of the initial booking request.

In the event of an early pickup, full payment must still be paid regardless of any early return home by the clients. This is to cover the slot booked.

A verified payment method must be on file to request services. House-sitting and Farm-sitting services will require a 50% non-refundable deposit due at the time of booking. This total will be processed upon acceptance of the booking, by Wag N’ Whiskers Pet Care. Invoices for remaining balances will be sent out one month before the agreed assignment and must be paid in full within 3 days to Wag N’ Whiskers Pet Care. If payment is not remitted by this time, the payment method on file will be charged the balance due. Alternate payment methods may be accepted upon individual arrangement with Wag N’ Whiskers Pet Care.

In the unexpected case of an emergency, the pet sitter will contact the owner using the phone numbers detailed in their client profile. The owner will then instruct the pet sitter on their next actions. If, for whatever reason, the pet sitter cannot make contact with the owner, the emergency contact will then be called. If contact cannot be made, the pet sitter will then be authorized to transport the pet to their requested veterinarian practice, if possible, and seek emergency medical care. All costs will be covered by the owner. Wag N’ Whiskers Pet Care reserves the right to seek emergency care for your pet at an alternate vet if your preferred vet is not available.

Any extra supplies that are needed during the pet-sitting assignment will be the responsibility of the client and Wag N’ Whiskers Pet Care should be reimbursed along with compensation for extra working time.